ABOUT ME
I'm a Conversational and Generative AI specialist with over 20 years' experience in tech, and a background in conversation design, voice technology and user experience design.
I’ve designed IVRs, chatbot and smart speaker applications and managed phonetic lexicon projects at Appen (leading global provider of AI training data).
I studied languages and linguistics at university, and I'm also a founding ambassador for Women in Voice Australia & New Zealand.
SKILLSET
Conversational AI
Conversation design, Chatbot, IVR (Speech & DTMF), Amazon Alexa, Google Assistant, Salesforce Einstein, SSML, NLU training, RegEx, Shell, TTS tuning, Digital audio QA & editing
Experience Design
Affinity mapping, User flows, User journeys, Storytelling, Wireframing, Prototyping, Quantitative &
qualitative user research (usability testing, user interviews, surveys)
When I’m not working, I’m generally outdoors. I love ocean swimming, trail running, snowboarding, splitboarding and many other activities.
